Welcome to OCU Group Limited’s privacy policy.
OCU Group Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
We respect the privacy of every individual who visits our site. We take your right to privacy seriously and want you to feel comfortable when using this site. If we ask you to provide personal information when using this site, you can be assured that it will only be used in accordance with this privacy policy.
Please note that we may update and amend this privacy policy from time to time and any changes will be posted on our site. We will notify you of any significant changes to how we use your personal information.
For the purpose of data protection law, the data controller is OCU Group Limited (company number 9307607) of registered office: Artemis House, 6-8 Greek Street, Stockport, SK3 8AB.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise, please contact the DPO using the details set out below.
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
We may ask you to provide the following types of personal information when you sign up for a newsletter, create an account, contact us or use our site:
• your name;
• contact information;
• information regarding your personal or professional interests; or
• demographics such as your date of birth, address, and gender.
Our primary goal in collecting information from you is to provide a smooth, efficient and customised experience for you while using our site and in order to provide you with further information about our services.
• when you register to use our site or sign up for updates from us;
• when you contact us to ask a question, make a suggestion, report a problem or for any other reason;
• when you use interactive services on our site (such as bulletin boards, forums and features that allow you to post reviews or other materials).
When you visit our site, if you give us permission to use cookies (more information on this is below) we will also collect:
• details of your visits such as how long you have visited the site, pages you have viewed and resources accessed, how long you have visited particular areas of the site, how you have used any interactive features; including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; and/or
• information about your device or computer, including, where available, your location, your IP address, operating system and browser type.
If you are aged under 18, please get your parent or guardian’s permission before you provide any personal information to us. Users under 18 without this consent are not permitted to and should not provide us with personal information.
We may use your personal information to: we use information to provide you with information about OCU Group and our services. This information may include your name, your contact details and any further relevant information needed.
Site Registration and Activity: we may use information you give us to register you as a user of our site and administer your site accounts. If you have activated cookies – we use this information to remember you on our site and provide you with a better experience on our site, such as pre-populating fields with your preferences (this might include your location). We also use information about how you use your account and our site to improve our site and better under understand user behaviour on our site.
Respond and process enquiries, suggestions and complaints: if you make an enquiry, suggestion or complaint, including through the ‘Contact Us’ page of this site, we will use that information to provide you with an appropriate solution and to improve our services and communications. Please note information submitted through this site will be sent to members of our team who need access to that information in order to respond to you. Sometimes we need to use the information to comply with our contractual and regulatory requirements.
Legal and regulatory purposes: we may use personal data that we have gathered from you or third parties (such as law enforcement) to comply with our legal obligations or for other legal reasons – for example to report fraudulent activity.
We only use your personal information where that is permitted by laws that protect your privacy rights.
• we have your consent (if consent is needed);
• we need to use the information for legal purposes;
• we need to use the information to perform a contract with you;
• it is fair to use the personal information either in our interests or someone else’s interests, where there is no disadvantage to you (what is known as a ‘legitimate interest’).
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory or other requirements.
We may share your personal information with the following categories of third parties:
• our service providers where necessary to make the services available to you such as suppliers of IT services;
• to promote our services to you, such as marketing agencies and social media platforms;
• where we or our group or substantially all of its assets are acquired by a third party, personal information held by us will be one of the transferred assets and your personal information will be transferred to the new owner, to be used for the purposes set out in this privacy policy;
• where necessary to protect the rights, property, or safety of our group of companies, our clients, or others we may share personal information with law enforcement agencies.
You have the right to ask us for access to your information, and to change, delete or move your personal information. To exercise these rights please contact us via email or phone number on our ‘Contact Us’ page. Further information on your rights is set out below.
At any point you can contact us to request access to a copy of the information we hold about you as well as why we have that information, who has access to the information and where we got the information. You can make a request for access by contacting us as noted below.
If the personal information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
You have the right to request that we stop processing your personal information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If personal data is no longer processed, we may continue to hold your personal information to comply with your other rights.
If you have given us your consent to use your personal information to send you marketing emails, you can withdraw your consent at any time by clicking the ‘unsubscribe’ link in any marketing email which you receive.
You have the right to request that we transfer your personal information to another controller. Once we have received your request, we will comply where it is feasible to do so.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have the necessary security measures in place. To accomplish this, all employees, contractors and sub-contractors have roles and responsibilities defined in those policies and procedures.
To make sure all employees, contractors and subcontractors understand these responsibilities they are provided with the necessary training and resources they need.
In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies.
To make sure that these measures are suitable, vulnerability tests are run regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled. Additionally, all areas of the organisation are constantly monitored and measured to identify problems and issues before they arise.
The personal information that we collect from you may be transferred to, and stored at, a destination outside of the UK. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring either that the countries have been deemed to provide an adequate level of protection for personal data or we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK. For more information on how we do this please contact us.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
What Are Cookies?
Cookies are small text files which are stored on your browser or your computer’s hard drive when you visit our website. The file is added to your browser or hard drive and the cookie allows the server to recognise you when you order a product or when you revisit.
Please note that cookies can’t harm your computer. Cookies cannot be used by themselves to identify you.
We don’t store personally identifiable information such as email address in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
To make full use of the features on our website, you will need to accept cookies: accepting these cookies is the only way we can provide you with a fully functional tailored service.
The cookies we may use are detailed below:
| Host | Cookie Name | Description |
| ocugroup.com | __cfduid | Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. |
| ocugroup.com | _gid | This cookie name is associated with Google Universal Analytics to store and update a unique value for each page visited. |
| ocugroup.com | _ga | This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. |
| ocugroup.com | _gat_UA-nnnnnnn-nn | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
| Cookie name | Cookie purpose and benefit | Lifespan |
| User Session | This cookie maintains a unique identifier for each user throughout a visit. This allows us to retain information such as the contents of shopping baskets. | Browser visit (or 20 minutes of inactivity) |
| User Authorisation | This cookie is created when a user logs in to the website and ensures the user remains logged in across the website. | Browser visit (or 20 minutes of inactivity) |
| Google Analytics | Analytics are used by almost every website to track visitors to a website in order to understand how the website is being used and to identify points that require improved user experience. We use a third party tool created by Google to do this. | 24 months |
| Click Tale | This cookie is used to identify where usability can be improved. | 12 months |
Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you enter our site. You can block cookies by following the instructions on your browser (usually located within the ‘Help’, ‘Tools’ or ‘Edit’ facility).
You can manage your cookies via the settings of your browser.
| Browser | Mac | Windows |
| Chrome (Google) | Select settings by clicking on the ‘3 dots’ icon in the top right corner and then selecting settings ↓ Select ‘show advanced settings’ ↓ Click on the content settings button in the privacy section ↓ You can manage your cookies here | Select settings by clicking on the ‘3 dots’ icon in the top right corner and then selecting settings ↓ Select ‘show advanced settings’ ↓ Click on the content settings button in the privacy section ↓ You can manage your cookies here |
| Safari (Apple) | Select preferences from the safari menu Select the security icon ↓ Select cookie settings ↓ You can manage your cookies here | Select preferences from the safari menu ↓ Select the security icon ↓ Select cookie settings ↓ You can manage your cookies here |
| Internet Explorer (Windows) | Go to Preferences form explorer menu ↓ Select receiving files options ↓ Select cookies ↓ You can manage your cookies here | Select tools ↓ Then select internet options ↓ Click on the privacy tab ↓ You can manage your cookies here |
